Paul from SWISCO responded:
March 7, 2016
Thanks for contacting us. All balances in this style rely on pressure fit clips like this, but it's rarely an issue that they will simply disconnect from the metal channel. It definitely sounds like your shoes are just broken and not working as they should. Now, before you order anything, I would like you to show me a picture of a complete balance. I would also like to know the total width of your bottom shoe. That will allow us to confirm whether or not our Series 795 can work..
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