Window clip off balancer

A handy person from Westminster Colorado says:
June 7, 2021
No markings available. For a DH-B1-HP window. Series 3000. 3'8"x 6'0" window
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Bob from SWISCO responded:
June 10, 2021

Hello there. The Spiral Balance seems to be either our Series 600 or Series 900 , depending on the outer tube diameter. See the videos on this page that detail how to remove and replace a spiral balance, as well as how to identify the right match. For the pivot shoe, please remove an undamaged version if available and show us a picture; also tell us its width and thickness. 

A handy person from Westminster Colorado says:
June 10, 2021
Both pivot shoes are completely broken. It's about a 1/2" thick. The balance rod is the 3/8" version
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Bob from SWISCO responded:
June 11, 2021

Thanks for getting back to us. If the shoe is 1/2" thick then I recommend looking at our 15-046 to start out with. This is 1-1/4" wide, 1/2" thick, and is fully compatible with the recommended balances.

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