Window does not stay open

Question

Window slides down and does not stay open.
We watched your how to video, but we don't know what item to purchase to fix this.

Thanks for your assistance.

Bob · Accepted Answer

Thanks for writing in. See our 15-180 Pivot Shoe. I believe this is the shoe you have, but compare it with your old hardware to be certain. This pivot shoe is compatible with our Series 190 Coil Springs. You'll need to look for stamp codes on the coil springs to know what spring weights you need. If you're uncertain, give us the exact weight of your window sash, and we'll work out what you need. For information on how to remove your coil balance system from the window, see the video below.