Window guide

Any idea what part I need?



I'm not sure what you have, unfortunately. We have dozens of different balances with that stamp. It's not a product code or anything, it just indicates the strength of the spring.
In order to figure out what Series this is, I need you to remove an undamaged version of this balance from the window and show me clear pictures of the top and bottom nylon fittings. I will also need to know the dimensions of these fittings.

This is a single hung window on a house built in 2004. It's a tilt in also. The cord on the left side broke and I'm not sure if anything else was damaged. I can't seem to figure out the string installation.



Thanks! These photos are a huge help. Looks like you have our Series 795 tilt window channel balance. I feel confident that this is what you want, but note that ours installs at the top of the track using a screw clip. I can't quite tell if the same can be said for yours; if it's a hook instead of a screw, then please show me a photo of where the hook installs and I can advise from there. You will have to remove that small, square sash stop at the top of the track to do so.

Thanks



You're welcome! Please let me know how it works out, or if you had any questions.