Window is disconnected from it's track

A quick learner says:
My window got disconnected from this part in the track and won't stay open or tilt out. Can this be replaced? They are patriot windows built by Ryan Homes
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Tom from SWISCO responded:

The white plastic part is called a pivot shoe. However, these have nothing to do with keeping the window up. If your spiral balance disconnected from it, odds are it unwound a little. Spiral balances are unique in that you can turn the spiral shaped rod to give it tension. You can use a tool like our 75-006 to give it 2 or 3 turns. That should give it back some tension and allow your windows to work properly. See the media guides below for more information.

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