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Window latches

Quick Learner from JAMAICA
The part has a number 11 inside of it
2 user uploaded images
8 Replies
Tom
Tom from SWISCO
SWISCO
Expert

This appears to just be the internal component of a tilt latch assembly. These aren't really sold separately. Would it be possible to see a photo of the entire assembly? That would give me a better idea of this is something that we can supply.

Quick Learner from JAMAICA
I would like to purchase a window latch with the same specifications as this one
3 user uploaded images
Tom
Tom from SWISCO
SWISCO
Expert

I'm afraid these photos don't tell me anything new. As stated before, I need to see the entire assembly, if possible. What you're showing me so far appears to just be one component of a more complete kit.

Quick Learner from JAMAICA
The covers is exactly the same one I purchased from you the only difference is the size of the component I sent
Tom
Tom from SWISCO
SWISCO
Expert

Thank you for clarifying. I see that you purchased our 26-420. Is this the product you're referring to? If so, they unfortunately don't make versions of this where the interior component is a different size. As far as I know the 26-420 is made one way and one way only. 

Can you specify exactly what the problem is? I can at least tell you that, reviewing your photos, the 26-420 faces the wrong direction. The latch in your photos looks like it should be the 26-419. Could that be the problem?

I will need you to describe the issue as clearly as possible so that we're on the same page.

Quick Learner from JAMAICA
The problem that I have is that the angled portion of the window latch that I ordered is too short. I was hoping that you will have one that will be of the same size.
1 user uploaded image
Tom
Tom from SWISCO
SWISCO
Expert

Unfortunately, at this time we do not have an alternate version of this tilt latch with a different sized tooth. Different teeth were made at one time, some years ago, but they were discontinued by the manufacturer and are no longer something we can supply.

Even then, the tooth wasn't so much a different size as it was a shape. They were more curved, to accommodate the shape of the balance in the window track. Yours seems straight and to my knowledge the straight teeth were only ever made in one size.

Either way, if yours is different then it is not a size that we carry. The products you've already purchased are our best and only options. I apologize for the inconvenience. 

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