Window lever replacement needed

Thanks for reaching out! Based on the description of the issue with the operator, it sounds like the gears in the operator may be stripped. You'll likely need to replace the entire operator.

To recommend a replacement, I'll need to see a photo of the arm of the operator to confirm if there is a replacement we would be able to recommend to you. There are a few different types of front mount casement operators that I'd be able to recommend to you, so I'll need the photos to narrow that down.

The arm is the part that connects to the bottom of the window that swings in and out; it helps to guide the window open and closed. What is shown in the photos are the body of the operator and the spindle that the crank handle attaches to. Given that the window will neither open or close properly, it is likely the entire mechanism needs to be replaced.

If you are only looking to replace the crank handle, you can try using part 39-114, which has an 11/32" spline measurement.

Unfortunately, I do not have a phone line that I would be able to call you from. If this is a matter you absolutely need to speak with someone about, you may call customer service to speak with one of our agents. They can be reached at (888) 991-1929. Otherwise, we will need to communicate via this discussion thread.

I do sincerely apologize for any inconvenience this may cause.

I'm sorry, none of these photos show the arm of the operator. We also do not carry any with an arm length of 5-1/2". So I would recommend double checking this measurement.

Take a look at parts 39-139, 39-142, 39-407, and 39-466. You'll need to review each of these operators via the website to review the dimensions. This means that you will need to remove the screen to expose the arm of the window so that you can accurately refer to the measurement.

If the arm is 5-1/2" please let me know so that we can look into what other solutions we may have.