Hi
I placed an order last night, order number 2010463, but forgot to also order the locks in white. I need help identifying which one to order. It appears that item 38-144 meets the measurements but it looks different from original we have. Please advise and any chance they can be added to the current order.
I will need 4 right side and 4 left ones in white.
Thank you and will wait to hear from you. Thanks. Karen.
Window lock
Quick Learner from MA
Jan 13, 2023 8:13 am
2 user uploaded images
5 Replies
Casey from SWISCO
Jan 13, 2023 3:45 pm
Hello,
Your casement lock looks like a closer match to the 38-075, which uses the 38-089 keeper. Take a look and compare the specifications shown on our product pages to confirm they match up to yours.
Unfortunately, we do not process orders through this thread but feel free to give our customer service team a call at (888) 991-1929 with any questions about your order. Thanks for posting!
Quick Learner from MA
Jan 15, 2023 7:26 am
Super thank you and that is the one! Is there a different order number for the left side one? I looked on your website and didn't see it. Thanks again.
Casey from SWISCO
Jan 17, 2023 8:16 am
The 38-075 is non-handed, meaning that it can be used on the left or right-hand side of the window.
Quick Learner from MA
Jan 17, 2023 9:21 am
super - yes, saw that afterwards with some of the other questions. I'm all set and have ordered them. Thanks again. Karen
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