Window operator

Question

Greetings,

I recently purchased two operators (39-022) from your firm but upon receipt found they are not what I need. They are similar in all aspects to my original operators except for the mounting screws; the replacements are mounted from the outside of the frame, while my originals mount from the room side. The accompanying pictures show both operators. The only markings I was able to find on the old unit was the number 6002-11L on the arm.
Please let me know if you'll be able to provide the units I need. Also, what do I need to do to return the unneeded operators.

Thanks,

Kurt

User submitted photos of a window operator.

Tom · Accepted Answer

Hello, Kurt. Could our 39-141 and 39-142 work for you? They mount the same way your old operators do. You should also confirm that the arm length and the bearing on the end of the arm are the same.

You can return the 39-022 to us for a refund. See our return policy for more information.