Window operator won't close

A home owner from Horsham, PA says:
April 14, 2012
I have a Caradco casement window. It opens but won't close. It does nopt appear that anything is stripped.

House was built in 1996.

Attached are some pics.
A customer submitted photo of a window operator.
A customer submitted photo of a winow operator's bore.
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
April 19, 2012
Thanks for posting! Unfortunately, I'm having a bit of trouble identifying your operator while it is still installed in the window. If at all possible, could you please remove it and take a few pictures of it separately?

In the meantime, please take a look at our 39-155 and 39-156 Caradco window operators and compare their dimensions to your own hardware. Do you think these would work?
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)