Window part replacement

A home owner from Clifton, NJ says:
Tilt/Slide window as seen in picture......
Side mechanism allowing window to tilt and slide has broken.....
We need 8 pieces for 4 Windows...
Please identify and let us know if you stock....
We live in Clifton, NJ @ Riverwalk Way which is a K. Hovnanian development built in 2001.
We believe one of our neighbor ordered these same part from you.
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
It's very hard to tell what you have. Is there any way we can see the pivot shoe removed? Or at the very least, could we see a picture of it with the sash removed? It is currently obscuring a large portion of the shoe. Could you also give me its thickness and width? In the meantime, see our 15-046. This is a possible match.
A home owner from Riverwalk Way, Clifton,nj says:
Our dimensions are1/2 " thick and 1 1/2" wide....
We are not able to remove the part from the sash so those measurements are approximate.....
User submitted photos of a pivot shoe.
Profile picture of Paul
Paul from SWISCO responded:
Thanks. Yes, I still think our 15-046 is the best match, but you will need to remove the pivot shoe to confirm that the measurements are the same.
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