Window parts are broken and need to be replaced

Quick Learner

Aug 3, 2018 5:16 pm

My Prestige home built in Canada came with Kohler Windows. The bottom pieces that fit into the side metal springs, that slide the window up and down, have broken. The window no longer slide, but can be shoved, up and down and held open with a piece of wood. The window numbers are: KV 376 821046003 and KV 376 821046005 (one larger window and a smaller one, though both may take the same part of this type). Can you help?

11 Replies

Casey from SWISCO

Aug 6, 2018 8:15 am

Hi there- thanks for posting!

We'll need to see some photos of the parts that you need replaced before we can identify the best replacement option for you. Thanks in advance!

Quick Learner from Amity, Maine, USA 04471

Aug 15, 2018 3:34 pm

The bottom latches on my Kohler windows that came on my Canadian-made modular home have broken on several windows. These mechanisms allow the windows to go up and down and tilt inward. Without them the bottom windows need a support to stay up, and a few of the windows tend to fall out of their framework. My reference # is D118843. do you have replacement parts for these mechanisms? It looks like they are held in place by one screw.

2 user uploaded images

Tom from SWISCO

Aug 21, 2018 9:53 am

Based on your description, it sounds like you need your pivot shoes. However I cannot see them in your photos. They are too obscured while they're still installed. You'd need to remove them in order for us to be sure what you have.

I can say that your pivot bar is similar in design to our 26-446. Whether this is really what you have, I cannot say. I can say that the 26-446 is commonly used with the 15-177 pivot shoe. That may be a place to start, but I still highly recommend removing your shoe from the window to confirm. This is just an educated guess, at best.

Quick Learner from Amity, Maine, USA 04471

Aug 21, 2018 9:04 pm

OK. I will have to get back to you with more pics. I did find what seems to be the right part out of Canada from what is now Kohltech (no longer Kohler). I have not tried to install yet and will try removing the part I need and photograph it and also replace it with what I got today. If it works, fine. If not I will get back with you. I have a friend who has a lot of replacement windows in apartments that he rents out, and would be interested in finding out what you have so as not to have to replace an entire window, if replacing the part would make it right. Do you have replacement parts for other brands of replacement windows other than Kohler?

Tom from SWISCO

Aug 22, 2018 8:21 am

Our replacement parts are (for the most part) intended for any window that happens to use the same hardware. I've never encountered a window that we don't offer at least some hardware for. Get back to us with photos!

Tom from SWISCO

Aug 22, 2018 10:32 am

What exactly would you like a video for? We have a ton. If you wanted videos on how to remove pivot shoes in particular, I'll pop a fon this post for you to review.

Quick Learner from Amity, Maine, USA 04471

Aug 22, 2018 11:18 am

Thanks for your response. Is there a video for ? Perhaps on U-tube?

Quick Learner from Amity, Maine, USA 04471

Aug 23, 2018 10:03 am

If you have videos on how to remove and replace pivot shoes on Kohler windows that would be great.

Tom from SWISCO

Aug 23, 2018 10:13 am

The three videos I just posted would show you how to do that in detail. A Kohler window is no different to work on than any other brand of window.

Quick Learner from Amity, Maine, USA 04471

Aug 23, 2018 12:32 pm

I've watched all three videos so will be giving it a try later (or at least a look). Thank you!