Window will not stay open

A landlord from Ventnor, NJ says:
May 11, 2023
My window will no longer stay up when we open it.
The top window operates normally.
I am not sure what parts I need.
If the pics are not enough I can take the shoe out and look for a part number and measure it. The problem is this is a rental and Im not there at the moment.
Thumbnail of the uploaded file named IMG_5842.JPEG
Thumbnail of the uploaded file named IMG_5843.JPEG
Thumbnail of the uploaded file named IMG_5844.JPEG
Thumbnail of the uploaded file named IMG_5845.JPEG
Thumbnail of the uploaded file named IMG_5848.JPEG
Profile picture of Emily
Emily from SWISCO responded:
May 12, 2023

Thank you for reaching out to us. I believe you may have the 15-177 pivot shoe which uses the Series 152 coil springs. I recommend you remove your hardware from the window to confirm the specifications match up.

If you have any questions just let us know!
Coil Balance Shoe, Slate Blue
Coil Balance Shoe, Slate Blue
15-177
$3.47
6 lb Series 152 Coil Balance
6 lb Series 152 Coil Balance
S152-6
$4.80
CertainTeed Pivot Shoe
CertainTeed Pivot Shoe
15-192
$6.39
CertainTeed Balance Drum
CertainTeed Balance Drum
15-157
$1.70
CertainTeed Lance Spring Cover, Wide
CertainTeed Lance Spring Cover, Wide
15-156
$1.97
T Bar Pivot
T Bar Pivot
26-452
$2.07
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to Replace a Triple Coil Balance System
How to Replace a Triple Coil Balance System
VIDEO
WATCH >
SWISCO S170 and S171 Coil Balance Assembly
SWISCO S170 and S171 Coil Balance Assembly
VIDEO
WATCH >
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
Removing a Triple Coil Window Balance
Removing a Triple Coil Window Balance
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.