Windows Balancer and shoes

A quick learner from Long Island New York says:
Need 4 spiral balancers for double hung window. the length of the tube is 19 inches. I also need 4 shoes and well. Thanks Robert
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Tom from SWISCO responded:

Hello, Robert. We can definitely supply these parts for you. Before I recommend anything, though, I'd like you to tell me the exact diameter of the balance's outer tube and the exact thickness of the shoe. If you write out those two dimensions for me it will ensure that the parts I recommend will fit in the track.

Please note that you should remove them from the window before you measure. You don't want to try to get those sizes while the parts are still installed because they will likely not be accurate.

A quick learner from Long Island New York says:
Hello Tom, Here are a few more photos for what you were asking. The pole width looks like it's just under 1 1/2inch maybe 1 3/8.
The shoe is 2 inches long and 1 1/4 wide. Hopefully the pictures will clarify. Thanks again!
Robert
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Tom from SWISCO responded:

Thanks for getting back to us. I'm afraid those aren't the dimensions needed to ID these. For the balance we need the diameter, which should be either 3/8" or 9/16". And for the shoe we need the thickness. Those aren't measurements I can eyeball from a photo unfortunately so you will have to measure them as carefully as you can and see what you can get.

Once you can get those numbers for me I can make my recommendations.

A quick learner from Long Island New York says:
Hello Tom, it's 3/8 in diameter and 1/2 inch in shoe thickness. Hopefully this is it. Thanks Robert
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Tom from SWISCO responded:

Thanks! That is a huge help. In that case my recommendations would be the S900-19 spiral balance and 15-046 pivot shoe. I am very confident that these will work for you.

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