Wrong part

Home Owner from Virginia

Good morning I placed an order in order 25 of these T lock balance shoes which I thought were the correct ones. After trying to install them I realized the ones I had ordered from you guys are just a Tadd bit thicker than the ones that came out of my windows. I have provided the pictures and the measurements are you able to tell me if you have what I need in stock and if not what do I need to buy. I have already spoken to a representative about setting up a return.

Thank you so much

Andrew 

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2 Replies
Paul
Paul from SWISCO
SWISCO
Expert

Hi there. Andrew. Unfortunately, the balance manufacturer that made your tilt balances with this shoe has gone out of business. As you are aware, our shoe will not fit in the old balances. You will need to order new complete Series 795 channel balances. 

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