Wrong pivot shoe purchased - Too thick

Question

Hi Dave,

I think I received the wrong pivot shoe ( 5/8 thick) yesterday. The new part I received is too thick and does not slide in the window frames. I have uploaded the images of my current pivot show so you know the dimensions. I will call you tomorrow to discuss and to place a new order. Thanks
SB

Tom · Accepted Answer

Thank you for posting. I'm sorry to hear our 15-046 didn't work for you. I'm not sure why not, though. The dimensions of your shoe seem to match the 15-046 pretty well. Then again, it's hard to tell just seeing a tape measurer held up to the part. Can you confirm the width and the thickness? Please be as exact as possible. These dimensions can get down to the 1/32".