You have sent the wrong part twice

Handy Person from Los Altos, CA

Jun 28, 2022 2:40 pm

I ordered the Sissco Handle set 82-080 to replace the one I had to destroy to get the faulty mortise lock out. It did not come with a new lock so I ordered the 82-238 double hook mortise lock and neither one was the correct part. Please check the pictures I have sent before sending another mistake

2 user uploaded images

5 Replies

Handy Person from Los Altos, CA

Jun 28, 2022 3:03 pm

The handle set 82-080 was correct and matched the old parts. The mortise lock was not. I need the one that matches the above pictures

Emily from SWISCO

Jun 30, 2022 1:47 pm

Hello!

We don't carry your exact lock but the design is similar to our 82-268B. Look over our dimensions and compare them to yours to see what you think.

Handy Person from Los Altos, CA

Jun 30, 2022 2:27 pm

Yes! 82-268B is the one! Please send ASAP and I will return this 82-238 when I get the label from you.

Emily from SWISCO

Jun 30, 2022 2:51 pm

Great! All orders can be placed directly on our website or to our customer service department at (888) 991-1929. Their phone hours are 8AM - 4:30PM EST, Mon - Fri.