availability

Quick Learner
I need 26 of these balances 28C; the balance is 28" long. Can you supply the top clip shown in the photo? Do you have the 1" balance shoe with an open top available? I attached the pivot pin that is on the window now-it is 2.5" long. 
 
If you only have the closed shoes available, can you recommend a pivot pin for that shoe that has two screw holes to secure the pin to the sash?
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6 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hey there!

Thank you kindly for waiting during this busy season. We can help with this via custom order. We'll take the S795-28 with the 28C stamp and swap out the default screw tab for the 15-198 hook. You won't be able to use the default shoe that comes with the balance, however. You'll need the 15-194 shoe instead, which has a closed cam like your old one. As for the pivot bar, the 26-360 looks like a match but review the specifications and see what you think. This pivot bar and the 15-194 shoe aren't included in the purchase link we're sending you, so don't forget to add the needed quantity to your cart separately. 

With that said, I'll email you a purchase link for (26) balances made to the specifications mentioned above. Please note that there is a 5-6 week lead time.

Let us know if you have any questions!

Contractor from Pennsylvania
Hi Emily,
The pivot pin you show is what is on the window now, but the window uses an open shoe. I tried this pin in a closed shoe, and it does not work. I will look for another shoe.
Emily
Emily from SWISCO
SWISCO
Expert

I'm sorry, I'm confused. The T-lock shoe in your photo has a closed cam, not an open cam. I'm unsure if you're saying that the shoe pictured isn't original to the window.

Unfortunately, we don't sell a version of the 15-194 with an open cam if that's the case. I'm very sorry for the inconvenience. 

Contractor from Pennsylvania
The shoe in the photo is a 1" open end version? If you carry those, I want to amend an order I placed yesterday #3105722. I was originally told open ended shoes were not available in the 1" version.
Emily
Emily from SWISCO
SWISCO
Expert

The shoe pictured in your initial post has a closed cam. Please see the photo below. The arrow is pointing to the back wall of the cam. If this were an open cam shoe, the back wall wouldn't be there, and you'd be able to see right through it. See the 15-195B for example, which has an open cam. 

We don't sell a 1" T-lock shoe with an open cam, unfortunately. The 15-194 is the best we can offer. 

closed shoe
Alternate view of 15-195B
Alternate view of 15-195B
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