balance assembly parts

A landlord from 06790 says:
Help!
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Tom from SWISCO responded:

This is a specific kind of pivot shoe for a balance like our Series 795. Unfortunately, none of our replacement shoes, like the 15-194 or 15-195, will work for you. The reason for this is because your shoe has a deep groove in the stem to accommodate a matching groove in the metal channel. Our shoes lack that groove and so will not fit.

Unfortunately, the only solution to this is to purchase an all new Series 795 balance. Your shoe also looks like the smaller 1" wide version, so you'll also have to purchase a 15-194 separately to install on the Series 795 when you receive it.

I'm sorry that we cannot offer an easier solution.

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