Bob from SWISCO responded:
April 25, 2019
Thanks for writing. We no longer supply these old block & tackle rod balances; but they can be replaced by one of our channel balances. To know which you need, I need to see any attachments to this block & tackle rod. From there we can recommend the right replacement. Many thanks. |
Bob from SWISCO responded:
April 26, 2019
Thank you! That's exactly what we need to see. You can use our Series 795 to replace your old balance, though the method of replacement is a little involved. I highly recommend watching the video below for a more detailed walkthrough. |
Bob from SWISCO responded:
April 29, 2019
You're very welcome. Do let us know if you need anything else! |
Bob from SWISCO responded:
May 6, 2019
Sorry to hear you're having trouble! It sounds like your balance is too strong. I see you went with our 27C option, which can support sashes weighing 17 through 22 pounds. How heavy is your sash? You may want to consider going down to the 27B option, which carries 11 through 17 pounds. |
Bob from SWISCO responded:
May 7, 2019
My pleasure. Let us know how you make out this time. If you need to return the old balances, you can see details of our Return Policy here. |
Bob from SWISCO responded:
May 13, 2019
Awesome. Thanks so much for considering our business, we really do appreciate. If you need anything else, do not hesitate to ask. |