hi there, so i need 2 replacement rods. the stamp on mine is also 32DS 63L. Do these also need to be custom ordered or if not, which stamp option do i go with?
fyi, its too vague to get a good pic of the stamp, but im 100% positive the stamp is indeed 32DS 63L
and as far as the series and top n shoe tips, it matches the series 395 with the top-19-005 and shoe-15-001
Hello! With a stamp of 32DS63L, your balance will have to be a special order, yes. That stamp indicates a very heavy spring that doesn't come standard.
Fortunately, we can definitely supply this. I'll email you an order link and price quote right now for 2 of these.
Hello! The stamp is definitely the same, though I'm glad you sent us a photo of the bottom nylon fitting. That is not the 15-001, since yours has wings. It's probably closer to our 15-004, which is 1-3/32" deep. I would double check that measurement just to be sure. Please let me know.
As for the stamp, your old one indicates a sash weight of 63 pounds. This is over the estimate you gave us. That said, as long as these current 32DS63L balances have been working fine all this time, then I wouldn't mess with success. The ones we're sending you will have the same stamp, after all, which means they carry the same weight.
However, if you think the old stamp was inaccurate in any way, then you should get an exact weight and tell me what it is. Estimates simply won't do for balances. You want to be as precise as possible, even down to the ounce.
Let me know! I'm happy to send you a new order link to reflect any new information you give us.
Perfect, I think everything adds up, then. I'll send you a new order link that adjusts the Series to reflect the proper combination of nylon fittings.
The "DS" in this instance stands for "Double Spring." What this means is that there is a smaller spring nested inside the visible spring, giving the whole assembly extra tension. This is sometimes necessary for heavy duty windows, which yours definitely is.
I know it can be confusing, especially since some non-heavy duty balances have stamps ending in "D," "HD," and "D whatever else" depending on who manufactured it. That's just how this industry is sometimes. I often feel like my job is detective work more than it is than handy work, but what can you do?
The good news is that it's fairly straight forward in your case . Your stamp is notably particular and only used in specific circumstances. So far the data matches the description perfectly. I have no reason to doubt we have the right configuration.
Please let me know if you have any other questions. I'm more than happy to assist you in any way that I can.
Hello again, Jesse. That's totally understandable. I will email you another custom order link for the same quantity and size.
