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Bob from SWISCO responded:
October 11, 2019
Thanks for writing in. This looks like our 15-087 Pivot Shoe, which also uses our 15-086 Coil Housing. This shoe is compatible with our Series 180 Coil Springs. A stamp of '5' on the spring itself indicates you need an S180-5 5lb spring. Let me know if you have any other questions. |
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Tom from SWISCO responded:
October 16, 2019
Hello! If you look at our Series 180, you'll see that is also has two holes. I highly recommend reviewing the parts Bob recommended before you do anything else. We have detailed information on each part's store page that you can use as a reference. As for that top bracket, see our 16-024. |
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Tom from SWISCO responded:
October 16, 2019
Yep, both springs go onto the hook. It can be a little tricky getting the coil assembly in there, depending on the size of the cutout, but you should be able to snake it in. You then attach both springs to the hook and pull the shoe down in place. Don't be surprised if it's a little awkward. This coil spring in particular has been frustrating to me in the past. Sometimes it's fine, but other times it takes a lot of patience. It varies from window to window. Try your best and let me know how you manage. |
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Tom from SWISCO responded:
October 28, 2019
That is peculiar. There shouldn't be anything keeping the cam from rotating properly. To be clear, is this for the shoes that you purchased from us? If so, is this an issue on both shoes or just one? If it's an issue with both shoes, then open the case and make sure there's nothing hanging the cam up. It's possible that it's just a little tight considering it has never been used before. Play around with it, careful not to damage it in any way, and see if you can get it to rotate normally. If it's an issue with just one, then it could possibly be defective. If that were the case then we'd be happy to send you out a new one. Let me know! |
