balances or shoes

A contractor from Charleston SC says:
Shoes have fallen apart.
picture have balances with numbers from single hung vinyl windows.
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
The balance itself looks fine, it appears that just the pivot shoe is broken. We carry the new style 15-046, see if that has the same dimensions as yours. I don't think your Silverline window track comes with the cut out to remove the broken pivot shoe. See the videos below for help on that front.
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