Hi there!
I thought I would have to replace my whole window, but then I found your website. The old vinyl sash window has no brand name that I can find.
The sash weighs about 17 lbs. I don't have the hook part you ask for in the video. I think i threw it out with the broken cord. I hope I have provided enough information for an identification.
Thanks
Paul
Hello,
It looks like you have either our S351-24, with a 15-002 bottom attachment, or S390-24, with a 15-001 bottom attachment. Take a look at the image below to determine which balance you'll need. If take out clips are needed, please see our 16-002.
The spring strength you had was a 2340, but since your window sash weighs 17 pounds I would recommend using stamp option 2330 instead so the window sash functions properly. Please let me know if you have any questions.
Great to hear! Please let us know if we can assist with future repairs.
