Bob from SWISCO responded:
May 15, 2019
Thanks for posting. It sounds like you might need to replace your tilt latches and pivot bars. We can probably help you with both, but we will need to see undamaged versions of both parts out of the window. Dimensions would also be very useful. In the time being, you can see our tilt latch selection here and our pivot bars here. |
Bob from SWISCO responded:
May 17, 2019
I apologize you are having trouble uploading photos to us. You may email your photos to help@swisco.com. Simply place your reference number somewhere on the email for us; D139292. |
Tom from SWISCO responded:
May 20, 2019
Thanks for these photos, these are a huge help. Your tilt latch looks like it could be our 26-243. Look over our photos and dimensions and see what you think. The 26-244 would be the opposite side. The pivot bar is a bit trickier. I don't think this is made anymore, but I believe that our 26-318 can be used as a substitute. Let me know what you think. |
Tom from SWISCO responded:
May 23, 2019
Great, thank you for ordering with us! It means a lot to us. As for replacement, these are very easy to pop in and out. In fact, we have a video that shows you exactly how we do it. I think you'll find it helpful. |
Tom from SWISCO responded:
May 29, 2019
Thank you for getting back to us! I'm sorry to hear that you ran into trouble, but it sounds like you got it all worked out. You mentioned a flatter, more rectangular tip on your other pivot bars; could they have matched out 26-366? This is a similar style to the ones you showed us but with a blunter tip. As for the overall length, I have heard of this issue once or twice in the past. It's not that common so I didn't think of it when you posted; you have my apologies for that. The good news is that your solution of drilling new holes appears to be what we've recommended in the past, so we wouldn't have suggested anything different. If you run into any issues in the future, or if you have any other questions, we will do our best to help. |