channel balance stamp

A home owner from jamaica says:
October 13, 2019
Hello, the weight stamp on my 23" channel balance is 2200 however I cant find that number in you listing. Last time I ordered S351-23. What should I do?
Profile picture of Casey
Casey from SWISCO responded:
October 17, 2019

Thank you for your question. Just to confirm that you do in fact have a Series 351 channel balance, we'd like to see photos of the complete balance, including the nylon fittings on both sides, and the clip at the end of the cord. Lastly, please get back to us with the exact sash weight. Thank you. 
23" Series 351 Channel Balance
23" Series 351 Channel Balance
S351-23
$9.91
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.