coil spring may be broken?

A home owner from Ocoee Florida says:
do you have replacement parts for this window, I think the coil spring is broken? Can this be fixed or do i need to replace?

Can you tell from these photos
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Bob from SWISCO responded:

Thanks for posting. Yes, it looks like you may need new coil balances. Can you remove the assembly and show me the pivot shoe at the bottom they connect to? The pivot shoe identity determines the balance Series you need. See the video below. 

A home owner from Ocoee Florida says:
The video is for the lower sash. Mine is the upper outer sash. What is the procedure for that?
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Tom from SWISCO responded:

The procedure isn't really any different. The only big difference between how you remove the upper sash coils and the lower sash coils is that the cutout in the upper sash track is near the bottom of the window. Otherwise it's the same thing: you have to pop them out with a screwdriver.

A home owner from Ocoee Florida says:
We got the piece out attached are photos

Thanks for your help
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Tom from SWISCO responded:

Thank you. Your pivot shoe is a match for our 15-177, which is specifically designed to work with the Series 152 coil spring. I believe these will work in your window perfectly well.

It also looks like you need a new pivot bar, but I can't make yours out based on just a broken piece. See our 26-466 to start out. You'll want to use an undamaged version for comparison.

15-177 : Coil Balance Shoe, Slate Blue
Coil Balance Shoe, Slate Blue
15-177
$3.66
VIEW >
26-466 : Pivot Bar, 2-1/4
Pivot Bar, 2-1/4"
26-466
$1.97
VIEW >
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How to Replace a Triple Coil Balance System
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