correct balances

A home owner says:
Hello, I need new balances for my double hung windows. They are 32 inches, 5/8 diameter and have a white/cream tip. The windows themselves are 48 inches tall by 32 inches wide and are heavy (probably around 40 lbs). I haven't taken them out yet to get an exact weight because I want to have the hardware to fix them if I break the guides etc. I also will likely need some stops as well. Thank you!

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Paul from SWISCO responded:
Thanks for posting, Matt! Could you first tell me if your window is tilt or non tilt?

We will also need to know the exact weight of the sash, unfortunately. This will help us determine the color of your tips, and with a window as heavy as yours seems it would be best for us to get the exact weight. Thank you for your cooperation.
A home owner says:
Thanks Paul,

The window weighs 40 lbs and is a tilt window. Here are a few pics of the window, guide, balance and broken stop. My spiral was completely rusted and when we opened the window fell and broke the stops. Luckily the window didn't break.

A customer submitted photo of spiral balance hardware.
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Paul from SWISCO responded:
Thank you for the pictures! Please take a look at our S600-32 spiral balance with a black tip. The 32" Series 600 with black tip is a heavy duty balance, designed to hold a window sash weight of 31 through and including 40 pounds.

This information is based on 2 balances per sash. Balances are designed assuming friction in the jamb weather-strip will carry a portion of the sash weight. Suggested sash weights are approximate.

I would also recommend that you look at our 15-046 pivot shoe. Does that match? Make sure to compare its dimensions to your own hardware, especially the width. Let me know if you aren't sure.
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