counter balance replacement

A home owner from Winter Garden, FL says:
February 28, 2023
I have a vinyl tilt window with two broken counter balance assemblies so now the window will not stay up when opened. Picture 395 shows the top of a good assembly. The two broken pieces are completely gone from the window. The entire assembly, from very top to very bottom, including the pivot shoe, appears to be 28".
Thumbnail of the uploaded file named IMG_0396.JPG
Thumbnail of the uploaded file named IMG_0395.JPG
Profile picture of Lauren
Lauren from SWISCO responded:
February 28, 2023

Hello, thank you for posting,

To further review, we will need to see the window sash removed where we can see clearer images of the pivot shoe to determine the series you have. Thank you! 
A home owner from Winter Garden, FL says:
February 28, 2023
Okay, let me know if the attached photo is good.
Thumbnail of the uploaded file named IMG_0397.JPG
Profile picture of Lauren
Lauren from SWISCO responded:
February 28, 2023

Thank you,

Your balance assembly resembles the 15-199 pivot shoe that is compatible with either the 3/8" thick Series 165 coil springs or the 1/2" thick Series 160. The pivot shoe has a 17/32" thickness. Please compare the dimensions to your original setup to confirm a good fit and let us know if you have any additional questions! 

Alternate view of 15-199
Alternate view of 15-199
Pivot Shoe, 17/32" Thick
Pivot Shoe, 17/32" Thick
15-199
$3.70
How to Replace a Triple Coil Balance System
How to Replace a Triple Coil Balance System
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Removing a Triple Coil Window Balance
Removing a Triple Coil Window Balance
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.