crystal window

Home Owner from queens,ny
This window is made by Crystal was installed about 20 years ago. The crank cannot close the window all the way as shown in the picture. The window width is about 21 inches. Can you help me identify what parts I need and do you have them? It marked ACER MADE IN CHINA on back of crank and TRUTH on casement operator.
Thanks
Eddie
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6 Replies
Bob
Bob from SWISCO
SWISCO
Expert

Can you show me the link arm(s) that come out of the back of the operator and push and pull the window? From there will try and narrow down what you need. 

Home Owner from queens,ny
I can't turn the crank all the way to close the window completely.
thanks
1 user uploaded image
Bob
Bob from SWISCO
SWISCO
Expert

Thank you. Now, an operator that can close the window has worn down gears and should be replaced. I believe you need either our 39-253RB or 39-439B. These two operators are very similar, save one difference that the video below highlights. Watch to see which you need. In either case, you could use either the 39-376 or 39-452 as a new cover & handle kit, depending on the style you prefer.

Home Owner from queens,ny
Can you check the photo again and tell me which one I need, 39-253RB or 39-253LB? thanks very much!
Bob
Bob from SWISCO
SWISCO
Expert

I am afraid there's absolutely no way I can tell which one you need from the photo. The difference between the two operators is the appendage at the end of the straight arm, as the video I posted shows. That is not in view in your photo. Apologies for any inconvenience. 

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