Pivot Shoe Needed

Thanks for writing in. Looks like you need to replace your pivot shoe. The pivot shoe is the part in your photo that is literally the 'pivot' that the window sash tilts inward from. We'd be happy to replace this for you, but we'll need to know the width and thickness of the shoe when it is out of the window. Based on those measurements, we should be able to narrow down possible replacements. For removal and replacement details, see the video below.

Yes, we do. The charging tool for the spiral balance is our 75-006. Let us know if you need any other help getting the shoe out of the window. I know it's a hassle, but unfortunately in this case there are multiple pivot shoes that look like your old one, and the only way of reliably knowing which is right for you is to get that width and thickness. From there, we should be on our way.

Thanks for getting back to me. If the shoe is 1/2" thick, you might need our 15-046. This shoe is 1-1/4" wide though, so double-check your measurement to be safe. Let me know what you find.