Pivot Shoe Needed

A home owner from philadelphia pa says:
these are vinyl clad replacement windows circa 1985. double glass with tilt out for cleaning. the grommet that is on the end of a spring and attaches to the window. it slides in the track and pivots on the grommet to tilt out for cleaning. can see in picture 20190520_154146 of broken grommet. even if could locate part not sure if could get it apart to replace without taking entire window out.
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Bob from SWISCO responded:

Thanks for writing in. Looks like you need to replace your pivot shoe. The pivot shoe is the part in your photo that is literally the 'pivot' that the window sash tilts inward from. We'd be happy to replace this for you, but we'll need to know the width and thickness of the shoe when it is out of the window. Based on those measurements, we should be able to narrow down possible replacements. For removal and replacement details, see the video below.

A home owner from philadelphia pa says:
looks exactly like my window. it is the upper window that needs repair. they always make it look easy. i do not have that tool for pulling the spring. is that something you also sell?
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Bob from SWISCO responded:

Yes, we do. The charging tool for the spiral balance is our 75-006. Let us know if you need any other help getting the shoe out of the window. I know it's a hassle, but unfortunately in this case there are multiple pivot shoes that look like your old one, and the only way of reliably knowing which is right for you is to get that width and thickness. From there, we should be on our way.

A home owner from philadelphia pa says:
finally had day without rain to remove old pivot shoe. will likely need some extras if you can find same. the pivot shoe is 2 inches tall, 1 3/16 inches wide and 1/2 inch thick. i have more pictures if need.

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Bob from SWISCO responded:

Thanks for getting back to me. If the shoe is 1/2" thick, you might need our 15-046. This shoe is 1-1/4" wide though, so double-check your measurement to be safe. Let me know what you find.

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