identify part needed

Quick Learner from Covina California
The hand came off with the shaft in it. Please let me know which part is needed.
3 user uploaded images
11 Replies
Quick Learner from Covina California
Hello,
  Here is a picture of the outside of the window, I hope this will make you better identify the necessary parts.
Bob
Bob from SWISCO
SWISCO
Expert

Hey there. When the spline the handle attaches to also breaks, I am afraid the entire window operator will have to be replaced. We may be able to help, but I need to see the entire operator mechanism, including the arm(s) that move the window. A bird's eye view, either with the operator removed from the window or at least with the window open, should work. We'll do our best to help you from there.

Bob
Bob from SWISCO
SWISCO
Expert

Thanks for the photo of the window open. This is closer to what we need. Could you give us more of a 'bird's eye' view of the arms? That will better help us narrow this down.

Quick Learner from Covina California
I know the screen is in the way, I thought the picture would be enough. I will see if I can get another picture taken.
Bob
Bob from SWISCO
SWISCO
Expert

It's just a little too obscured. A slightly clearer view of the arms, and their shape, will narrow this down. Whenever you can get this photo to us we'll do our best to narrow it down.

Quick Learner from Covina California
Hello bob,
  Here are new photos, hope they help.
2 user uploaded images
Quick Learner from Covina California
Hello,
  Please confirm you received the new pictures.
Bob
Bob from SWISCO
SWISCO
Expert

Thanks for your patience, and for getting back to me. The closest cover match is our 39-375 Folding Handle and Cover. Please compare. Note that with some older versions of this window operator, the cover cannot be removed. If that's the case, unfortunately you will need a new operator in addition to the 39-375 Handle and Cover. I believe your operator is either the 39-253LB or 39-438B, depending on the appendage at the end of the straight arm. See the video below.

Quick Learner from Covina California
Thank you Bob. I ordered the parts.
Bob
Bob from SWISCO
SWISCO
Expert

Sounds good! Let us know if you have further questions.

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