Paul from SWISCO responded:
January 9, 2013
Thanks for posting! It doesn't sound like a problem with the balance. I think that you might have not push the 16-002 take-out clips back in the frame all the way. With the clips out, every time you raise the sash, you are disengaging the balance. Take a look to make sure that they are pushed in and let me know.
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Paul from SWISCO responded:
January 10, 2013
Thanks for getting back to us, and for the detailed pictures! Now, this is a very strange situation. Looking at your top attachment, which is what would catch on the take-out clip, I don't see any kind of damage that would make it disengage every time. There's a bit of wear, sure, but nothing serious.
To be honest, I'm not sure what the problem could be. There are a few other explanations, still. How old are these balances? How secure is the hook at the end of the pulley string in the jamb? What kind of condition are your Top Sash Guides in? Are they cracked or broken at all? |
Paul from SWISCO responded:
January 11, 2013
Aha, I think we finally found the culprit! Yes, we will have to see that top sash guide to find a replacement. Alternatively, you can browse through our Top Sash Guide Section and see if maybe you can find yours there. If you were to submit another picture, we will also need to know some general dimensions.
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Paul from SWISCO responded:
February 8, 2013
Hey, good to see you again. Take a look at our 18-172. Could this be a match?
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Tom from SWISCO responded:
March 6, 2013
Thanks for getting back to us. I'm sorry to hear that our 18-172 didn't work. I'm not sure if we have a closer match. I'll keep looking though. Could you just specify what the length is? I see you have two measurements, but I'm not sure which one I should be looking for.
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Paul from SWISCO responded:
March 8, 2013
Thank you for your patience. You know, I've looked all over for a possible replacement for this top sash guide, but the closest possible match I could come up with is our 18-008. I think you may be able to get this to work, but it will take some adjusting. You will have to find the right hole of the bottom three. Also, since it doesn't have a "T" on the top, the top of your sash won't look the same. Either way, take a look and let me know if you think you can use this.
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