need help

Question

We have 1 vinyl window approximately 17 years old that will not stay open due to broken parts.
The lower window tilts in for cleaning and removal and the top window is fixed. We need information to replace the balance and sash. The lower window has a height of 36.5". The metal channel that allows the window to slide is 33" long and the name labeled on the window is unreadable.
The tilt in part has a lower plastic bracket that reads PAT 4610108.
The metal channel has RF NI68 marked on it
Could you provide the replacement parts to fix the window. I'm attaching a few pictures for better identification

Emily · Accepted Answer

Thanks for reaching out to us! This looks like our Series 795 channel balance which comes attached with the 15-195 T-lock shoe. I can't tell if your old balance uses the 15-195 so I recommend you remove it from the window and compare the specifications to confirm. Please note, the S795 attaches to the top of the track using a screw, not a hook. If yours needs a hook then let me know; we can still help but your balance will have to be custom-made.

Your 32-5 stamp may translate to the 33E option but it couldn't hurt to weigh your window sash and confirm. A pair of balances with the 33E stamp can support a sash weighing 30 to 34 pounds.