need help
Quick Learner
Jun 27, 2025 7:46 am
Thank you for your help! I need 4 balances. They're for 2 different windows, they seem to be identical but 2 say "28B" and 2 say "28D". Photos attached!
4 user uploaded images
4 Replies
Bob from SWISCO
Jun 27, 2025 12:43 pm
Thanks for posting. This looks like either an S378-29, S380-29 or S385-29 Channel Balance. The only difference between these three balances is the 'depth' of the bottom nylon shoe, or the 'heel-to-toe' measurement. See below. Measure your old balance's shoe depth to see what matches best.
Comparison of the S378, S380 and S385 balance shoes.
You then have to choose a stamp option, which designates the balance's strength. For the balances stamped 28B, choose 2820, and for the balances stamped 28D, go with 2840. Let me know if you have further questions.
Realtor from Florida
Jun 27, 2025 1:06 pm
Once again, your customer service is amazing, and I appreciate it! You provide great information, and in a timely manner!
Bob from SWISCO
Jun 28, 2025 4:48 pm
Thanks for the kind words! We really appreciate it and our happy to help. Let us know if you need anything else.
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