need parts for window repair

I am afraid that label isn't particularly helpful for identifying the parts you need. However, it looks like the channel balances shot past the window sash because the nylon pieces in the corners of the sash that hold them in place broke. Those parts are called Top Sash Guides. If you remove an undamaged one from the window and show it to me from the front and side (think mugshot pictures), I should be able to ID a replacement. 

The Top Sash Guide resembles our 18-061; but please look over the dimensions to confirm it matches up. Again, I don't think there's any reason to assume you need new channel balances as well, unless they're clearly broken; but if you do, I think this is either an S380-29 or S385-29. I can't say for sure without seeing clearer pictures of both the top and bottom fitting to see if they have wings, or 'side tabs'. So if you do indeed need new balances, please show me clearer pictures of the balance out of the window. 

Finally, I am afraid we do not have a brick-and-mortar storefront to pick purchases up. However, we do have a variety of shipping options to consider at checkout. Let me know if you have any further questions. 

Thank you for the additional pictures.

It looks like you have either our Series 380 or Series 385 channel balances. The difference between these two series lies in the bottom shoe attachment.

Comparison of 15-004 and 15-005

The series 385 balance has the 15-004 shoe which is slightly larger from front to back, as illustrated.

If you measure your shoe as it is pictured here, you should be able to determine which one you need.

Please let us know if you have other questions.