need your shoe to be double thick

Handy Person from California

Jun 26, 2023 1:48 pm

I thought your 15-177 shoe looked like the closest match to my pivot lock shoe, but it's not thick enough. My shoe is 13/16" thick, but the 15-177 is only 9/16.

How do I make up that quarter inch?

3 user uploaded images

14 Replies

Tom from SWISCO

Jun 28, 2023 10:30 am

I totally understand what you mean. I thought this was our 15-177 at first glance, but yours is way thicker.

We don't currently sell a version of this shoe in the same size you need, but we are doing our best to track it down. Before we go any further, though, would you happen to have an undamaged version we can see? I'm specifically interested in the color of the brake pad, which appears to be missing from your original. That may seem like a small detail but it will hopefully point us in the right direction.

Home Owner from Maine

Jun 28, 2023 10:58 am

Thanks for your attention to my tale of woe.

The brake pad appears light gray.

1 user uploaded image

Tom from SWISCO

Jun 28, 2023 12:36 pm

Perfect, thank you! This is a huge help. Please give us a little more time to look into this and I'll get back to you with an answer one way or another.

Tom from SWISCO

Jun 30, 2023 1:36 pm

Hello again. This one has been a bit tricky to track down. I believe we have verified beyond any doubt that it is, unfortunately, discontinued and no longer made. Right now we're trying to track down a possible substitute, but that is presenting its own obstacles. I promise that we'll get back to you ASAP!

Home Owner from Maine

Jun 30, 2023 3:44 pm

Thank you Tom. I would like to return the 15-177 order (minus 2). I will keep the pivot pins. How do I go about doing this? Do I need an RMA?

Tom from SWISCO

Jun 30, 2023 4:13 pm

Sure thing, you can see our return policy here.

We're still on the hunt for this and I will get back to you as soon as we have new information.

Tom from SWISCO

Jul 10, 2023 1:46 pm

Thanks again for your patience. We finally found something that I believe will work, or at the very least is worth considering. It definitely took some tracking down. The biggest difference is that the brake pad on your original shoe has a .055" extension, while the one we found has a .065" extension. That is a slight difference, but it may still be a deal breaker. It is unfortunately the closest possible option still made that we could find. I just couldn't get it closer.

Either way, we are working on having stock made up and will add it to our catalog as soon as it's ready. I will let you know here the moment we have it and when it's available for your review.

Home Owner from Maine

Jul 10, 2023 5:02 pm

Tom, thanks much for your continued effort. However, I do not believe that the 10 thousandths will make the difference. Furthermore, if the shoe is either designed to have an extension, or I add a plastic shim to allow it to rub up agains the inner wall, it still will not work. When the shoe is activated by rotating the cam, and if it presses against the inner wall, it will simply move the shoe towards the window. The system will only work if the shoe is "wedged" between the channel (inner and outer rail) when the shoe is activated. AS it is narrower, it is forced by the central attachment to the balance coil (screw) to sit midway between the inner wall and outer rail. The screw that holds the coil balance (ribbon) will not support a moment; that is, the shoe is free to move back and forth between the inner and outer rail. Extending the shoe with a shim does not aid in wedging it between the rails when activated. Hope this makes sense.

Tom from SWISCO

Jul 11, 2023 2:52 pm

I'm very sorry for the inconvenience. We just couldn't find a version that was any closer.

We're still going to add the .065" version to our catalog, and I will alert you here just in case you want to reconsider. Otherwise, best of luck with the rest of this project.

Home Owner from Maine

Jul 11, 2023 8:38 pm

Thanks Tom for your effort. I have re-read my previous post and I am adding it here with some edits to make it clearer for future customers.

Tom, thanks much for your continued effort. However, I do not believe that the 10 thousandths will make the difference. Furthermore, if the shoe is either designed to have an extension, or I add a plastic shim to allow it to rub up agains the inner wall, it still will not work. When the brake is activated by rotating the cam, and if it presses against the inner wall, it will simply move the shoe towards the window. The shoe floats between the two surfaces that it is to wedge between. The system will only work if the shoe is "wedged" between the channel (inner and outer rail) when the shoe brake is activated. As it is narrower, it is forced by the central attachment to the balance coil (screw) to sit midway between the inner wall and outer rail. The screw that holds the coil balance (ribbon) will not support a moment; that is, the shoe is free to move back and forth between the inner and outer rail. Extending the shoe with a shim and actibating the brake does not aid in wedging it between the rails when activated. Hope this makes sense.

Tom from SWISCO

Aug 1, 2023 2:18 pm

Hello again! As promised, please see our new 15-180 pivot shoe, which is 3/4" thick. Otherwise it is identical to the 15-177. I hope this will serve as an adequate replacement for your original part.

Dimensions for 15-280

Home Owner from Maine

Aug 1, 2023 3:29 pm

Tom, thank you for youre effort. I believe that this dimension will now work. However, I am on the left coast and will have to wait until spring to test this product. Will contact your then. More to follow....

Jim

Tom from SWISCO

Aug 2, 2023 11:20 am

Totally understandable, Jim! We're always here to help whenever you need us.

Thanks again for the consideration and please let me know if I can be of any assistance in the interim.