non tilt channel balance

Question

Hi, I have two windows the cord inside the channel balance broken (please the attached pictures). The stamps on the channel balance are "20-2 IE5 CMC 75" and "14-2 JE5 CMC 61". The house was built by Centex in 2010. I have a few questions:

1. Can I just buy the cords or I have to buy the whole channel balance?

2. If I have to buy the whole thing, how can I know for sure the new channel balance's head/shoe I bought will fit into my windows?

3. How soon you will deliver to California (Bayarea)?

Thank you very much for your assistance.

Best regards,

Rui

Paul · Accepted Answer

Hi there. Your balance closely resembles both our S380-15 and S385-15. The only difference between these two balances is the depth measurement of the bottom balance shoe. For the Series 380, the depth measurement of the bottom shoe is 1" and for the Series 385, 1-3/32". Measure the depth of your bottom shoe, like in the diagram below to determine which balance is a match. Whichever one chosen will go with a 1420 option. The same procedure will apply for the other balance marked "20-2". Either the S380-21 or S385-21 is a match, depending on the depth measurement of the bottom shoe.

Alternate view of 15-004