please identify pivot shoe.

A home owner from charlotte nc says:
need to replace pivot shoe , the channel is measuring 32.10mm to 31.95mm width. 14.04mm to 13.83mm depth.
Spring is marked 29C USB, is 30 inches,, frame is tagged MFR: ELL , A-L-1 VALIDATOR
series 400/500 DH (410,411,421,431) 2004 SALESORDER 01916533 WARRANTY 10142879

while you are looking please identify spring.

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Bob from SWISCO responded:

Can you remove the pivot shoe and show us an intact version? The width and thickness of the shoe would be most helpful as well. From there we'll do our best to help. The balance appears to be one of our Series 770 Channel Balances. Let me know if you have further questions in regards to further identifying the balance.

A home owner from charlotte nc says:
i have measured the channel size with a shaped piece of card board,
i will remove a shoe but it appears i have to cut into channel.
ok done , i removed a broken shoe.
width 31.54mm , depth 13.91 unlocked 15.08 locked
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Bob from SWISCO responded:

Thanks for doing this. With those measurements in mind, as well as a clearer picture of the pivot shoe's design, I suspect you need our 15-154. Double-check the measurements to see if you agree.

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