How do I go about repairing the balances on my tilt window?

Question

this video is great.

I ordered the charging tool. I want to order 2 new spiral balances for the upper sash and 2 new pivot shoes. I have american craftsman silverline tilt vinyl windows.

How do I determine the spiral balance length and pivot shoes to order?

Also the video does not show how to remove and replace the pivot shoes. Can you explain how to do that or is there a video?

Tom · Accepted Answer

Thanks for posting! I'm glad our video was able to help you.

The figure out what spiral balance you need, take a look at our Spiral Balance Home Page and follow the steps from there.

As for the pivot shoe, you can also browse through our Pivot Lock Shoe Section and compare the dimensions and styles of the shoes shown to your own hardware. Alternatively, you can take a few pictures of your pivot shoe as fully removed from your window and upload them here for us to look at and identify, along with its exact dimensions.

We also have a tutorial video on how to best remove your pivot shoe. Take a look below.