replacement balance need type

A home owner from PetalumaCA says:
Hello
I need 4 balance replacements all same type/size. Dimension: width 9/16" (it is a little bigger then 1/2 in), length of the metal part 28". See also 114/115/116/117 pictures attached.

Apart from that for one window, i need the top small plastic part (not sure how that is called, see img_0118) that is attached to the moving window on top. I only need one of those, seems ridge at end almost gone, making the balance to pop out. The screw to attach is 1" from the top of the window, and width=5/8"

Can you let me know which parts i need to order?

Hope you can help me out.
Best regards
Peter
User submitted photos of a window balance.
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Tom from SWISCO responded:
You have an S385-28 with a 2740 stamp option – probably. If you've got the 1-3/32" bottom attachment shown below, your metal channel is 28", and your window sash weighs 19 to 26 pounds, then you can use the balance I identified above.

As for the sash guide, take a look at our 18-171, which may be the same size guide that you need. Double check those measurements and place your order.
Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A home owner from PetalumaCA says:
Thanks for response, the balance dimension and sash weight check out, so i will be ordering, the part is out of stock right now, so hope it will come back in stock soon.

On the sash guide, the top part is way shorter (top to bottom it measures 1 3/4"(holding it tight as top part is like bend in an angle when mounted), would I need to cut a part of the top, and would that work? The other dimensions, width,eth seem to be the same. Or is there another part?
Top sash guide
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Paul from SWISCO responded:
Yes, they made the new top sash guide with a higher top. Just cut it down with a hacksaw. The top of the guide goes under the extended vinyl sash, so no one will see the cut.
A home owner from PetalumaCA says:
THanks for confirming, I'll try that, will order once S385-28/2740 are back in stock
A home owner from PetalumaCA says:
Wanted to mention that few weeks back ordered and received suggested parts, installed them and all fitted perfectly and windows openning great!

Thanks
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Tom from SWISCO responded:
Thanks for checking back in! Glad the purchase worked out for you.
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