replacement balance or parts in balance

A quick learner from myrtle beach, sc says:
October 23, 2020

I have double hung tilt vinyl windows. In the picture there is a hook that goes on the top of frame. Your 795 model does not show a hook? Is there one like this? Another thought was, can the pulley inside be replaced? As you might see, the plastic pulley broke away from the spring. Thank you, Michael 

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Tom from SWISCO responded:
October 28, 2020

We can supply a Series 795 balance with a hook, but it has to be a custom order. If that interests you, please let me know how many you need and I can email you a purchase link and price quote.

You can't replace the pulley in any capacity. I would not attempt to do so if I were you; these are under a lot of tension and you risk hurting yourself.
A quick learner from myrtle beach, sc says:
October 29, 2020
Tom, I am in the midst of taking out each window to maintain them. So far I have 2 broken channels. Once I complete the task of all windows, I will let you know how many. I hope we can keep this communication open until then?
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Tom from SWISCO responded:
October 29, 2020

Yep, I'll be here when you need me. Just post again in this thread and we can get started.
A quick learner from myrtle beach, sc says:
December 7, 2020
Tom, I have inspected all windows and found that I need to replace 4 of them. Could you let me know what the cost is for four of them. Also, let me know if there is a price break or if I order more will it be less. Thank you for your help, Michael.
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Tom from SWISCO responded:
December 9, 2020

Great! The first price break is at 10 balances, so unless you plan on buying that many then it's probably not worth it. 

I will email you an order link and price quote right now for four individual balances according to the specs we discussed. Let me know if you had any questions.
A quick learner from myrtle beach, sc says:
December 11, 2020
I was thinking of ordering 6 total balances since the windows are probably at a point that one or two more may break. I tried to see if I could change the count on the order form but was unable. Can you send me another link with 6 as the quantity, please, thank you.
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Tom from SWISCO responded:
December 11, 2020

Sure, that's no problem at all. I'll shoot that over right now.
34" Series 795 Channel Balance
34" Series 795 Channel Balance
S795-34
$14.94
Balance Clip Attachment
Balance Clip Attachment
15-198
$0.70
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