replacement parts for single hung 2000 series windows

Quick Learner from Naples, FL

Feb 23, 2015 12:59 pm

I need 4 of the( 01/3 ) unique 27-B- 20 counter balance complete arms also 4 boottom brackets that hold the string lock in place plus 4 magnets including outside white plastic cases ( maybe one unit? ). What part numbers do I order and how long for shipment to Naples, FL?

Mike

8 Replies

Paul from SWISCO

Feb 25, 2015 11:49 am

Hello, Mike. I'm not sure exactly what kind of hardware you need based on your description. Could I see a few pictures of the balances and brackets in question? If possible, please show us the hardware removed from the window so we can clearly see them. Thanks!

Quick Learner from Naples, FL

Mar 3, 2015 9:56 am

Forget about the magnets those are part of plantation shutters but I still need to order correct parts for 2 windows; Milestone single hung series 2000. I believe the counter balance part is (01/3) unique 27-B- 20 which connect into bottom bracket that connects counter balance and window. What are the part numbers?

Ref# D50499

Paul from SWISCO

Mar 4, 2015 10:29 am

I'm still not certain. It could be our Series 770 channel balance and 15-129 shoe, but this is just an educated guess. Without pictures we cannot say for certain what you have.

Quick Learner from Naples FL

Mar 12, 2015 5:09 pm

Sent other pictures several days ago, but not sure if they got thru... trying again

User submitted photos of a window balance.

Paul from SWISCO

Mar 13, 2015 11:56 am

Thank you. This appears similar to our S770-28 channel balance. I also recommend our 28B stamp option, which can carry a sash weight of 12 through 18 pounds.

Quick Learner from Naples FL

Mar 14, 2015 12:19 pm

Almost there.. a few questions... Per your recommendation, looks like we need the S770-28B, do we order the the pivot shoe separately if so which one 15-129 or 15-178? Do we need to order separately the 15-129 Pivot shoes? Would you recommend also order the "special tool" 75005 charing tool? Are any other parts required as I would like to place this order ASAP?

Thanks for your help!

Paul from SWISCO

Mar 17, 2015 10:26 am

Yes, the pivot shoe is ordered separately. Our 15-129 is what is usually used with the Series 770 but you also mention 15-178. You will need to compare dimensions to confirm which is a better match. keep in mind that you only need to replace the shoes if they are broken; if they still work, you can probably just reuse them.

You can use our 75-005 tool or use a pair of needle nose pliers to install the balance to the shoe.