retired pivot shoes

A landlord from North Carolina says:
August 23, 2018
Our mountaintop inn has aluminum spiral balance windows. The shoes are breaking and we can't find their replacements.
We have a few shoes that look very much like Swisco's 15-045 and 15-212. However, the 3/8" thickness of those shoes is just a little bit too thick. The windows are too stiff for our guests to operate. Our inn does not have central air.
We need 11/32". The other dimensions are 2 inches high and 31/32" wide.
Profile picture of Tom
Tom from SWISCO responded:
August 29, 2018

Thank you again for your patience. We don't have this exact pivot shoe, but we may be able to find a possible replacement option. In the meantime, can you show me a photo of the pivot bar that fits into this shoe? That will help us in our search.
A landlord from North Carolina says:
August 29, 2018
The pivot bar is 3 inches long and looks identical to your 3 inch pivot bar # 26-040.
Profile picture of Paul
Paul from SWISCO responded:
August 31, 2018

Thank you again for your patience. We thought we found your exact pivot shoe, but alas it is no longer made. The manufacturer indeed suggests the 15-212 like you previously selected. The 15-212 will accept your pivot bar, and I also included a few media guides related to this page to further help you. 

Also to help with the performance of your pivot shoe, you might want to spray the track with silicone, if you haven't done so already. You might also want to check the spiral balance for tension. Our 75-006 charging tool makes this easy to check. Sometimes a little grease helps loosen the spiral in the tube, as well.
Pivot Shoe, 3/8" Thick
Pivot Shoe, 3/8" Thick
15-212
$2.93
Spiral Balance Charging Tool for Tilt Windows
Spiral Balance Charging Tool for Tilt Windows
75-006
$9.97
Pivot Bar, 3"
Pivot Bar, 3"
26-040
$1.57
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.