sash window part replacement : SWISCO.com

Home Owner from miramar 33029

Apr 20, 2025 4:28 pm

Hi the length of the metal bit is 27". Do I need a balance of boith sizes? Thye window is 52" x 55".
Thanks.

5 user uploaded images

8 Replies

Emily from SWISCO

Apr 23, 2025 9:53 am

Hi there!

Thanks for reaching out to us. We're happy to look into this but we'll need additional information. Can you show us a photo of the back of the top fitting? We'd also like you to confirm the depth of the bottom shoe as shown below.

Comparison of the S351 and S390 balance shoes.

Home Owner from miramar 33029

Apr 28, 2025 5:14 pm

Hi I think it may be the 15-002 as it measures 1" If I am correct. Also see other pphotos attached.
thank you very much

5 user uploaded images

Emily from SWISCO

Apr 29, 2025 9:18 am

Thank you for getting back to me! After re-reviewing your photos, I believe the bottom shoe may have had wings originally but broke off. Can you check an undamaged balance and confirm that for us?

Home Owner from miramar 33029

Apr 30, 2025 5:42 pm

Hi , yes it does look like the were there at some point,

Emily from SWISCO

May 1, 2025 8:13 am

Thanks so much! With that in mind, I recommend having a look at the S377-27 channel balance with the 2640 stamp option. This comes attached with the 19-018 top fitting and 15-005 1" deep shoe.

Let me know if you have any questions!

Home Owner from miramar 33029

May 2, 2025 6:17 pm

Thanks, that is great I will order them now. Many thanks for your help

Emily from SWISCO

May 5, 2025 8:33 am

No problem! Please let us know if you have any future hardware questions.