sash wont stay up, need window spiral balances

A quick learner from Rocky Hill, Ct says:
i have 4-5 tilting windows where the bottom sash will not stay up when opened. they have red tipped bearings on the spiral rod.
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Tom from SWISCO responded:
Thanks for posting! If your window sash can't stay up, you may only need to just charge your spiral balances. Please take a look at our handy guide on how to adjust your tilt-window spiral balances. Be sure to also look at our 75-006 spiral balance charging tool for tilt windows.
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