series 795 channel balance

A home owner from Tampa FL says:
We need 2 series 795 balances 21 inches. The old balance is stamped 20-9. We took the window sash out and weighed it. It is 31.1 pounds. Is option E strong enough for it Thanks.
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Paul from SWISCO responded:
Good morning! If your window sash weighs 31 pounds, then I do not think the 21E option will be strong enough. I recommend a 21G option, which will have to be custom made. Two S795-21 balances with a 21G option can carry a window sash weight of 30 through 34 pounds.

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