Casey from SWISCO responded:
January 23, 2018
Thanks for the detailed information. We would just need to see some photos of the balance removed from the window so that we can identify what proper balance shoes are needed for this balance. From there we can provide you with some advisement on replacing them.
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Tom from SWISCO responded:
January 30, 2018
Thanks for getting back to us! This doesn't necessarily have to be custom made. You would, however, need an all new Series 795 balance. This comes with a 1-1/4" wide shoe by default, but once you receive it you can remove that default shoe and install the 1" wide 15-194 you ordered. They just snap on and off.
However, keep in mind that our Series 795 attaches at the top of the window using a screw tab, not a hook. If yours has a hook, then it will have to be custom made. Let me know if that is the case. |
Tom from SWISCO responded:
February 6, 2018
Ah, gotcha. Then I'll have to make up a special order link for 4 of these. Can you just tell me what number was printed on the original balance? Can you also confirm you only need 4?
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