shoe and track not working

Question

This window no longer stays open. I am a complete novice. These windows were installed by a contractor in approximately 2008 and I do not know the manufacturer. It appears that the shoe is broken and no longer engages the balance mechanism. Can I just purchase a replacement shoes? Is this something a novice can fix? I have attached pictures of the shoe, the track and balance.

Jasmine · Accepted Answer

Thanks for reaching out! The balance you have in your window is the Series 795 Channel Balance used along with the 15-195B open cam shoe. To determine the correct replacement for your balance, I'll need to know the length of your metal channel as well as the stamp from the balance. If your balance does not have a stamp, I'll need to know the exact weight of the sash.

In the meantime, I believe your tilt window latches can be replaced with our 26-243 and 26-244. To determine if these are the correct replacement, carefully look over the dimensions below and compare them.

Alternate view of 26-243

Profile view of 26-243