shoe and track not working

Home Owner from Brookfield, IL
Jul 14, 2024 9:19 am
This window no longer stays open. I am a complete novice. These windows were installed by a contractor in approximately 2008 and I do not know the manufacturer. It appears that the shoe is broken and no longer engages the balance mechanism. Can I just purchase a replacement shoes? Is this something a novice can fix? I have attached pictures of the shoe, the track and balance.
shoe window track balance sash part
4 user uploaded images
3 Replies
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Jasmine
Jasmine from SWISCO
Jul 15, 2024 2:40 pm
SWISCO
EXPERT

Thanks for reaching out! The balance you have in your window is the Series 795 Channel Balance used along with the 15-195B open cam shoe. To determine the correct replacement for your balance, I'll need to know the length of your metal channel as well as the stamp from the balance. If your balance does not have a stamp, I'll need to know the exact weight of the sash.

In the meantime, I believe your tilt window latches can be replaced with our 26-243 and 26-244. To determine if these are the correct replacement, carefully look over the dimensions below and compare them.

Alternate view of 26-243
Alternate view of 26-243

Profile view of 26-243
Profile view of 26-243


Home Owner from Brookfield, IL
Aug 7, 2024 6:28 pm
It appears that we just need the cam shoe. The balance seems intact and functional. As for the tilt latch. I measured the length that has 2 5/8 in the diagram and ours is 2 3/8. The width measurement that is 1 1/16 is 5/8 on ours.
Jasmine
Jasmine from SWISCO
Aug 8, 2024 8:49 am
SWISCO
EXPERT

The 15-195B can be purchased individually. Regarding the latches, our 26-393A and 26-393B may be a better fit. In addition to the measurements be sure to compare their design. You'll notice the 26-393B has a peanut shape "nub" on the side.

Dimensions for 26-393B
Dimensions for 26-393B

Dimensions for 26-393A
Dimensions for 26-393A

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Products and resources found in this discussion
Tilt Window Latch, Left Hand
Tilt Window Latch, Left Hand
26-243
$2.70
Tilt Window Latch, Right Hand
Tilt Window Latch, Right Hand
26-244
$2.70
Tilt Latch Pair
Tilt Latch Pair
26-393A
$5.97
Tilt Latch Pair
Tilt Latch Pair
26-393B
$6.12
Styles of Tilt Window Latches
Styles of Tilt Window Latches
VIDEO
READ >
How to Replace a Window Tilt Latch
How to Replace a Window Tilt Latch
VIDEO
WATCH >
How to Replace Damaged Pivot bars
How to Replace Damaged Pivot bars
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
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