Paul from SWISCO responded:
July 12, 2012
Good morning, and thanks for posting! Based on your stamp, you should have a channel length of 29". It sounds like your channel balance may have been cut down. Can you tell if it has? If you aren't sure, you can take a few pictures of the ends of your balance and upload them here. I might be able to eyeball it.
Is the other balance in the window the same length, and does it have the same stamp? Are there any identical windows in the house? If so, are they the same? As for the top sash guide, all prices can be found on our main site, under each part's respective page. You can also order directly from there! |
Paul from SWISCO responded:
July 23, 2012
Thank you for your patience in this matter. It sounds like your balance will have to be custom made. That shouldn't be a problem! To begin, please take a look at this Custom Channel Balance Order Form that I have started for you and fill out the rest of the information. One of our representatives will be in contact with you shortly thereafter.
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